Terms of service

Terms of Service

Last Updated: July 29, 2026

Welcome to Cherubina. These Terms of Service govern your access to and use of cherubinashop.com, including the purchase of our children's plush toys and related products. By visiting our website or placing an order, you agree to be bound by these terms.

Use of Our Website

By using cherubinashop.com, you agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

  • Use our website in violation of any applicable laws or regulations.

  • Attempt to interfere with the security, operation, or functionality of our website.

  • Upload viruses, harmful code, or malicious content.

  • Copy, reproduce, distribute, or use website content without prior authorization.

  • Use automated tools to collect website information without permission.

We reserve the right to restrict or terminate access to our website if these terms are violated.

Products and Product Information

At Cherubina, we make every effort to ensure that product descriptions, images, colors, dimensions, and pricing information are accurate.

However, slight variations may occur due to:

  • Differences in screen displays.

  • Product updates or manufacturing changes.

  • Natural variations in materials.

We reserve the right to modify, update, or discontinue products at any time without prior notice.

Orders and Payments

When you place an order through cherubinashop.com, you agree to provide accurate and complete information.

After submitting an order, you will receive an order confirmation email. This confirmation indicates that we have received your order request but does not guarantee acceptance.

We reserve the right to refuse or cancel any order due to:

  • Product availability issues.

  • Incorrect pricing or product information.

  • Payment processing problems.

  • Suspected fraudulent or unauthorized transactions.

If an order is cancelled after payment has been received, a full refund will be issued.

Pricing and Payment Methods

All prices displayed on our website are listed in the applicable currency shown at checkout.

We accept payment methods available during checkout. Payment information is processed securely through trusted third-party payment providers.

Prices, promotions, and product availability may change at any time without prior notice. Changes will not affect orders that have already been confirmed.

Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for reference only and are not guaranteed. Delays caused by shipping carriers, weather conditions, high-volume periods, or circumstances beyond our control are not the responsibility of Cherubina.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review our return policy before requesting a return.

Product Safety and Use

Our children's plush toys are designed for appropriate age groups and intended uses as described in the product information.

Customers are responsible for:

  • Selecting products suitable for the intended child’s age.

  • Following any product care instructions.

  • Using products appropriately and safely.

Cherubina is not responsible for issues caused by improper use, misuse, unauthorized modifications, or failure to follow product instructions.

Intellectual Property

All content available on cherubinashop.com, including:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website design

  • Text

  • Product descriptions

is owned by Cherubina or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Cherubina shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Use or inability to use our website.

  • Product availability.

  • Website errors or interruptions.

  • Shipping delays caused by third parties.

  • Improper use of purchased products.

Our total liability shall not exceed the amount paid by the customer for the specific product related to the claim.

Nothing in these terms limits any consumer rights that cannot be excluded under applicable Canadian laws.

Third-Party Links

Our website may contain links to third-party websites or services.

These external websites are operated independently, and Cherubina is not responsible for their content, privacy practices, security, or availability.

Privacy

Your privacy is important to us. The collection and use of your personal information are governed by our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated effective date. Continued use of cherubinashop.com after changes are published means you accept the revised terms.

Governing Law

These Terms of Service are governed by the applicable laws of the Province of Québec and the federal laws of Canada, without limiting any mandatory consumer protection rights available under applicable legislation.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Cherubina

Website:
cherubinashop.com

Email:
support@cherubinashop.com

Address:
818 Avenue Duchesneau, Suite 102
Québec, QC G1X 0C4
Canada

Phone:
+1 (418) 717-9895