Privacy policy

Privacy Policy

Last Updated: July 29, 2026

At Cherubina, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit cherubinashop.com, purchase our children's plush toys, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely by trusted third-party payment providers)
Order history and purchase details
IP address
Browser type, device information, and operating system
Website usage data, including pages viewed and browsing activity
Customer service communications and inquiries

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Arrange shipping and provide order updates.
Process payments securely.
Respond to customer service requests.
Process returns, refunds, and exchanges.
Improve our website, products, and customer experience.
Detect and prevent fraud or unauthorized activity.
Comply with applicable legal and regulatory obligations.
Send promotional emails or newsletters if you have chosen to receive them.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences.
Maintain your shopping cart.
Analyze website traffic and performance.
Improve website functionality.
Provide a more personalized shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Payment Information

Payments made through cherubinashop.com are securely processed by trusted third-party payment providers.

Cherubina does not store your complete credit card number or other sensitive payment credentials on our servers.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

Payment processing providers
Shipping and logistics partners
Website hosting providers
Cloud service providers
Customer support platforms
Analytics and marketing service providers
Government authorities or legal agencies when required by applicable law

All third-party service providers are required to protect your information and use it only for the services they perform on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Although we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet legal, accounting, and tax obligations.
Resolve disputes.
Enforce our agreements.

When your personal information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on the laws applicable to your location, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information where permitted by law.
Withdraw consent for certain processing activities.
Request information about how your personal information is collected and used.

To exercise these rights, please contact us using the contact information below.

Children's Privacy

Our products are designed for children; however, cherubinashop.com is intended for use by adults who purchase products on behalf of children.

We do not knowingly collect personal information directly from children under the age of 16. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Third-Party Websites

Our website may include links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Cherubina

Website:
cherubinashop.com

Email:
support@cherubinashop.com

Address:
818 Avenue Duchesneau, Suite 102
Québec, QC G1X 0C4
Canada

Phone:
+1 (418) 717-9895