Shipping policy
Shipping Policy
Last Updated: July 29, 2026
Thank you for shopping with Cherubina. This Shipping Policy explains how orders placed through cherubinashop.com are processed and delivered across Canada. We are committed to delivering our children's plush toys safely, efficiently, and with the care they deserve.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and Canadian statutory holidays).
After your order has been processed, you will receive a shipping confirmation email with tracking information, where available.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
Shipping Rates
We offer the following shipping options within Canada:
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Free Standard Shipping on orders of CAD $69 or more
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Orders under CAD $69 are charged a flat shipping fee of CAD $6.95
Shipping costs are calculated and displayed during checkout before payment is completed.
Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is:
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Standard Shipping: 2–6 business days
The total estimated delivery time, including order processing, is 3–8 business days.
Delivery times are estimates and may vary depending on weather conditions, carrier operations, remote delivery areas, or seasonal shipping demand.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active after shipment.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order.
Cherubina is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible.
If your children's plush toy arrives damaged, please retain the original packaging and provide photos of both the product and packaging to help us resolve the issue promptly.
Shipping Restrictions
We currently ship to residential and commercial addresses throughout Canada. Delivery to remote or rural locations may require additional transit time.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Website:
cherubinashop.com
Email:
support@cherubinashop.com
Address:
Cherubina
818 Avenue Duchesneau, Suite 102
Québec, QC G1X 0C4
Canada
Phone:
+1 (418) 717-9895