Contact information
Contact Us
Thank you for choosing Cherubina. We are dedicated to providing high-quality children's plush toys and a reliable shopping experience for families across Canada. If you have any questions about our products, orders, shipping, returns, or any other concerns, our customer support team is happy to assist you.
Customer Support
Our team can help you with:
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Product information and recommendations
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Order status and tracking updates
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Shipping questions
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Return and refund requests
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Payment-related assistance
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General customer inquiries
We aim to respond to all customer inquiries within 1–2 business days.
Phone
+1 (418) 717-9895
Business Address
Cherubina
818 Avenue Duchesneau, Suite 102
Québec, QC G1X 0C4
Canada
Website
cherubinashop.com
Customer Service Hours
Monday to Friday
9:00 AM – 6:00 PM (Eastern Time)
Closed on weekends and Canadian statutory holidays.
Order Support
When contacting us about an order, please include:
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Your order number
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The name used when placing the order
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A description of your question or concern
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Photos of the product if your request relates to damage or defects
We appreciate your trust in Cherubina and are committed to providing friendly support and a smooth shopping experience for you and your family.